CM Community Care Services Birmingham

CM Community Care Services Birmingham is a domiciliary care service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting 33 people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems were in place to protect people from abuse. People and their relatives felt safe care was provided. Most people received support from a regular staff team. Staff had received medicine training. Staff competence was assessed to ensure they were following safe medicine practices.

Staff had received infection control training and told us what Personal Protective Equipment [PPE] they should wear and when. Relatives told us that staff wore PPE when entering their family member’s home.

The individual needs of people were assessed so staff knew how to meet these needs in line with people’s wishes and safety requirements. Staff supported some people with their meals and drinks and to access healthcare support where this was needed.

Staff had good knowledge about the people they supported. Staff told us they enjoyed working at the service and found it rewarding. People's independence was promoted and respected.

Staff enabled people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were able to give feedback about the care and support provided in a variety of ways. Examples included, during care reviews, the spot checks of staff performance, telephone and video calls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The service was registered with us on 24/06/2020 this was the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.