Caremark Peterborough

Caremark Peterborough is a domiciliary care service providing personal care to people living in their own houses or flats. It provides a service to older adults some of who are living with dementia, people with mental health needs and people with a physical disability. At the time of the inspection five people were supported by the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Trained and knowledgeable staff helped protect people from harm, or the risk of this, as staff knew how to identify and report any potential abuse or risks to people. One person told us, “I have four care visits every day and [staff] are always on time and stay until, everything is done.” Risks to people were identified and managed well. Competent staff administered and managed people’s medicines as well as promoting people’s independence to do this themselves.

Enough safely recruited staff with appropriate skills helped ensure people’s needs were met. Systems and staff training about infection prevention and control (IPC) meant any risks for spreading infections were minimised. Lessons’ were learned and shared amongst the staff team when things went wrong.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person said “[Staff] always ask me what I want. I then choose, even if they don’t agree, they respect my decisions.”

People’s care and support needs were centred on the person. People communicated effectively as staff had a good understanding of treating every person equally well. People’s care was compassionate, respectful, and staff were promoted independence at every opportunity. People had privacy when needed and staff upheld people’s confidentiality.

Concerns were acted on before they became a complaint and compliments were used to identify what worked well; this helped ensure good practise was sustained. Skilled, compassionate staff ensured people’s end of life care was dignified.

The registered manager understood their responsibilities. Staff were supported in their role to be open and honest by promoting the provider’s values. People had a say in how the service was run and managed. Quality assurance procedure and oversight of the service was effective in driving sustained improvements. The provider worked well with others involved in people’s care to help ensure their care was joined up.

Rating at last inspection

This service was registered with us on 24 June 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration with CQC.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.