Archived: Carepoint Services Ltd (Ickenham)

Carepoint Services Ltd (Ickenham) is a domiciliary care agency providing a range of services including personal care to people in their own homes. At the time of our inspection, there were 16 people using the service, most of whom were funding their own care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People's care and risk management plans set out the care tasks they required help with and these contained information about people and their preferences for how they liked to be supported.

People told us they felt safe. Where there were risks to people’s safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks. However, some risk assessments lacked clarity about the risks identified. This was addressed before the end of the inspection.

There were systems for the management of incidents and accidents. However, there had not been any significant concerns. The provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.

There were systems in place to monitor the quality of the service and recognise when improvements were required.

We received positive feedback from people and their relatives about using the service. They told us the staff were kind, caring and respectful and met their needs in line with their wishes.

There were enough staff deployed to support people and people told us the staff usually arrived on time. Recruitment checks were carried out to ensure staff were suitable to support people. Staff received induction, training and supervision and felt supported in their roles.

The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.

The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered with us on 15/7/2020 and this is the first inspection.

Why we inspected

We planned this inspection based on the length of time since the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.