Premium Health Base

Updated 16 February 2024

Premier Health Operational Base is a private varicose vein treatment service based in Edgbaston, Birmingham, with outreach clinics in London and other locations in the Midlands. The service is operated by Premium Health Limited which is a registered provider with CQC. The service offers appointments to private fee-paying adult patients. The service is open on Tuesday and Thursday from 8.30am until 4.30pm. Telephone lines are available Monday to Friday from 8.30 am until 4.30 pm.

Premier Health Operational Base has had a registered manager in post since opening in 2020 and is regulated for the following activities:

• Surgical procedures

• Diagnostic and screening procedures

• Treatment of disease, disorder or injury

The service is made up of 1 treatment room and operates on the first floor of a shared listed building in Edgbaston. Other healthcare services also operate from the same building. In addition, the service runs outreach services from other clinical premises in London and the Midlands. The service offers specialist treatment of varicose veins and other vascular conditions. Staff at the service include a registered manager, 4 consultant vascular surgeons (including the registered manager) and 3 specialist vascular nurses.

Between December 2022 to November 2023, they carried out 400 procedures including 217 Ultrasound Foam Guided Sclerotherapy (UGFS) and 183 Radiofrequency Ablations (RFA). UGFS is an injection to treat the veins and RFA is uses radiofrequency energy to shrink veins. Treatments provided by the service a minimally invasive and are provided on a ‘walk in, walk out’ basis.

We have not previously inspected Premier Health Operational Base.

Updated 16 February 2024

We rated this service as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service mostly controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, ensured patients’ comfort, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthy lives and promote recovery. Staff supported patients to make decisions about their care and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients, planned and managed services and all staff were committed to improving services continually.

Updated 16 February 2024

See overall summary at the beginning of the report.