We carried out a review of the data available to us about Nimble Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nimble Care, you can give feedback on this service.
Nimble Care is a domiciliary care service, providing personal care to people living in and around Chippenham.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. One the day of inspection, 13 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person’s relative said, "I certainly do feel my [relative] is safe. The staff are entirely satisfactory; very nice people and friendly.” There were enough staff available to meet people's needs. People told us staff always arrived at the scheduled time and stayed for the specified period. One person said, “Nothing gets rushed. It’s excellent support.” People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. One person said, "The staff are all so polite. Before they leave, they always ask if there is there anything else they can do for me.” One person’s relative said, “When I go on holiday, I know that the carers will look after [relative] well.” Staff said they found their role rewarding. One staff member said, “This isn't about just doing basic tasks. We are getting to really know people and providing proper care."
Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. One person said, "It's quite social because I've got to know the staff and they know me. They know the routine and know what they're doing." There was a complaints procedure in place and people knew how to complain if they needed to. No complaints had been received.
Quality assurance processes were in place. Regular audits of all aspects of the service were undertaken. Staff spoke highly of the registered manager. Comments included, “She's a very pleasant manager, very easy to speak to about anything” and, “[Registered manager] is the nicest, kindest most empathetic person I have ever met. The fact she rolls up her sleeves and does visits because she loves it, is awesome.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 01 July 2020 and this is the first inspection. The last rating for the service at the previous premises was Good, published on 21 December 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.