Archived: Leen Valley Care Home

Updated 20 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 12 February 2021 and was unannounced.

Updated 20 March 2021

About the service

Leen Valley Care Home is a residential care home for up to 36 people which provides accommodation for people who require personal care. At the time of the inspection, nine people were living at the home.

People's experience of using this service and what we found

All staff understood their responsibility to keep people safe from harm. People were supported to take risks and make informed choices, promoting their independence. Risks were assessed, and plans put in place to keep people safe. There was enough staff to safely provide care and support. Checks were carried out on staff before they started work to assess their suitability to support people in a care setting. Medicines were well managed, and people received their medicines as prescribed. People were kept safe from the risk of cross infection. We made a recommendation to the provider to ensure carpets were regularly deep cleaned to minimise odour.

Staff had received training to meet the needs of people using the service. They felt supported by the management team. Staff promoted choice and people were supported in the least restrictive way. People were supported with maintaining a balanced diet including having a choice of meals. People were encouraged to attend appointments with other health care professionals to maintain their health and well-being.

People received care from staff who knew them very well. Staff were caring, and people were treated with kindness and respect. Staff had a good understanding of people's needs, choices and preferences and they were provided with detailed information about people’s needs. People were encouraged to make decisions about how their care was provided and their privacy and dignity was protected and promoted. Staff gained people's consent before providing personal care.

The service was responsive to people's health and social needs. People's care records were reflective of people's individual care needs and preferences and were reviewed on a regular basis. People knew about the service's complaints procedures and knew how to make a complaint. People were encouraged and supported to remain in contact with people important to them.

People benefitted from a service that was well led. The management team promoted a positive culture that was open and transparent. The registered manager demonstrated good visible leadership and understood their responsibilities. Quality assurance practices were robust and used to make improvements. Staff were motivated and talked about people and working at Leen Valley in a way which demonstrated they wanted to support them as much as possible and provide the best standards of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 4 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.