We carried out a review of the data available to us about The Haven Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Haven Care Home, you can give feedback on this service.
The Haven Residential Care home is a residential care home providing accommodation and personal care to up to 29 people. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 26 people using the service.
People’s experience of using this service and what we found
People living at the service were safe as there were systems and processes in place to safeguard them from abuse. The risks to people safety were well managed and there were enough staff safely employed to meet people’s needs.
People’s medicines were managed safely, and staff worked in a way that promoted the prevention of infection. COVID 19 government guidance was followed.
The registered manager had processes in place to learn from adverse events at the service.
People’s care needs were well documented and nationally recognised assessment tools were used to effectively assess people’s needs.
Staff had access to appropriate training for their roles and received support and supervision from the management team.
People’s nutritional and health needs were well managed, and people enjoyed the food at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supporting people did so in a kind and caring way. They respected people and worked to maintain people’s privacy, dignity and independence.
People’s care was delivered in a person-centred way. They were encouraged to join in social activities at the service to reduce the risk of isolation, and their relatives were encouraged to visit them in line with the government guidance on COVID 19.
People’s end of life needs were well managed with their wishes considered and decisions respected.
The provider worked in an open way and people knew who to complain to if they had concerns. The management team were responsive and there were effective quality monitoring processes in place to monitor people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: This service was registered with us on 25 August 2020 and this is the first comprehensive rated inspection of the service.
The last rating for the service under the previous provider was Good, published on 26 June 2019.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found the following examples of good practice:
• Systems were in place evidencing all staff had both COVID-19 vaccinations. All new staff had to demonstrate their COVID-19 vaccination status before employment could commence.
• People were supported to maintain contact with family members and friends. Essential care givers had been appointed and continued to visit the home during outbreaks.
• Staff were observed wearing the correct PPE in line with government guidance. PPE stations were in several locations within the home.
• Cleaning schedules were in place to ensure high touch surfaces such as door handles and light switches were cleaned regularly.
• Areas of the home were being redecorated and renovated, this included new easy clean walls, floors and furniture, to support improved standards of cleanliness.
• There were systems in place to ensure people and staff were regularly tested for COVID-19. Essential care givers were also part of the regular testing.
We found the following examples of good practice:
• People were supported to maintain contact with family members and friends using telephones and video calling. Visitors were able to use the visitors room, prior to seeing their relative they had a test and were provided with personal protective equipment (PPE).
• Staff were observed to wear the correct PPE in line with government guidance and we saw it was accessible throughout the service.
• Cleaning schedules had been increased to ensure high touch surfaces such as door handles and light switches were cleaned regularly.
• The service was using the space available to enable people to socially distance.
• The service had an up to date infection control policy.
• People were safely admitted to the service in line with government guidance.
• Staff supported people to engage in socially distanced activities. People were supported to celebrate important birthdays and events.
• People and staff were regularly tested for COVID-19.
• All residents and staff had received their vaccination.