Dr Fiona McAndrew, Private GP

Updated 9 February 2023

Dr Fiona McAndrew, Private GP is located at 10 Pennant Mews, Kensington, London W8 5JN.

The provider offers private GP services to adults and children including medical consultations, health checks, travel vaccinations, specialist referrals, cryotherapy and childhood immunisations.

The clinical team at the service is made up of a full-time female private GP clinical lead, a full-time male associate private GP and a part-time female associate GP. The non-clinical practice team consists of a practice manager and a clinic administrator.

The service is open between 8:30am and 6pm Monday to Friday. Out of hours cover is offered by an external company during 6pm and 8am on weekdays and 24hrs on weekends and bank holidays.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the practice manager and clinic administrator remotely through video conferencing.

During our site visit we:

• Spoke with staff (clinical lead, associate GP, practice manager and clinic administrator).
• Reviewed personnel files, practice policies and procedures and other records concerned with running the service.
• Reviewed a sample of records.
• Looked at information the service used to deliver care and treatment plans.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 9 February 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr Fiona McAndrew, Private GP on 18 January 2023 as part of our inspection programme.

Dr Fiona McAndrew, Private GP is an independent provider of GP services to adults and children.

The clinical lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and monitored.
• The practice was equipped to deal with medical emergencies and staff were suitably trained in emergency procedures.
• There was a system in place to receive safety alerts issued by government departments such as the Medicines and Healthcare products Regulatory Agency (MHRA).
• Staff had the skills, knowledge, and experience to deliver effective care and treatment.
• Staff assessed patients’ needs and delivered care in line with current evidence-based guidance.
• To ensure and monitor the quality of the service, the service completed audits which showed the effectiveness of the service.
• Information about services and how to complain was available and they were easy to understand.
• The provider was aware of and complied with the requirements of the Duty of Candour.
• Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
• The service had good facilities and was well equipped to treat patients and meet their needs. However, the clinic had limited access to patients with mobility impairments; patients with mobility impairments were seen in a private hospital next to the clinic.
• The service held a range of policies and procedures which were in place to govern activity; staff were able to access these policies.
• We saw there was leadership within the service and the team worked together in a cohesive, supported, and open manner.
• The service proactively sought feedback from patients, which it acted on.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services