Signature Clinic - Manchester Also known as Rochdale Clinic

Updated 20 March 2024

Signature Clinic Manchester is operated by Signature Medical Limited. The service offers a range of cosmetic surgery treatments for adults over 18 years old, on a private fee-paying basis. The main types of procedures offered are blepharoplasty and gynaecomastia.

The main service provided by this clinic is cosmetic surgery, the provider is registered for the regulated activities Surgery and Treatment of Disease, Disorder, or Injury. The registered manager at the location is also the registered manager for 2 other locations of Signature Medical Limited.

The cosmetic surgery services are provided from the clinic location in Rochdale, which has a reception and waiting room area on the ground floor, with 2 theatres and recovery areas for service users, on the first floor. The premises also has bathroom and toilet facilities, storage areas and a staff room. The clinical areas are not accessible for disabled people.

The service was last inspected on 18 July 2023 and a Warning Notice was issued. This inspection was a focussed follow up to the concerns identified on the Warning Notice.

Updated 20 March 2024

Our rating of this location improved. We rated it as requires improvement because:

• Whilst the service recorded incidents, there was not a robust system for reporting and monitoring incidents. However, leaders told us they were implementing a new system imminently which would enable them to have better oversight of incidents.
  
• At the time of this inspection, the service still did not have robust systems for gathering patient feedback to help shape services.
  
• The service conducted staff surveys but there was no evidence of collating and analysing feedback in order to make improvements.

However:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. During the previous inspection the safeguarding lead did not have the appropriate level of safeguarding, however there were now 2 safeguarding leads with Level 3 training.
  
• The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service had made improvements since the last inspection including introducing an infection prevention and control lead and regular audits. They were no longer undertaking any procedures requiring general anaesthetic which reduced risks including that posed by the location of the theatres on the first floor.
  
• At the time of the previous inspection, we found that leaders did not fully monitor the effectiveness of the service and there were insufficient governance processes in place. There was now a new leadership team, and a clear governance process was in the process of being embedded in the service.

Updated 20 March 2024

Our rating of this service improved. We rated it as requires improvement. See the summary above for details.