Archived: A Rated Homecare

A Rated Homecare is a domiciliary care agency providing the regulated activity of personal care which is help with tasks related to personal hygiene and eating. Where people received the regulated activity we also considered any wider social care provided. The service provides support to people living in their own houses with varying health conditions, those elderly and frail or those living with dementia. At the time of our inspection there were 12 people using the service.

People’s experience of using this service and what we found

We found some shortfalls during our inspection. These related to paperwork and processes at the service. Although improvements were needed, these shortfalls did not have a negative impact to people. We found the new manager had already identified the work required to help ensure the service was meeting all the requirements of registration and as such provide good quality care to people.

A new manager had recently started at the service and we found their good oversight and management skills had enabled them to already identify the gaps and shortfalls identified during our inspection. They shared their action plan with us which showed what they planned to do to address these.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.

People were positive about the care they received from the service, telling us staff arrived on time, stayed the time expected and were kind and caring. People were supported by staff to be as independent as they wished to and they were enable to make their owns choices around the food they ate and how they liked their care to be provided.

People said staff knew them well and they treated them with respect. They told us they received the medicines they required and that staff followed guidance in relation to the wearing of personal protective equipment.

People felt safe with staff and told us they understood potential risks to them, ensuring that health care professional involvement was sought when needed.

Staff enjoyed working at the service and said they received appropriate training and support. They recognised some improvements were needed and told us the new manager had already made a good impact on them. They told us, “We feel more listened to now and things happen quickly when we mention them.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 July 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.