Human Support Group Limited - Foundry Wharf

Updated 23 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. However, the manager of the service had submitted an application to register with the Care Quality Commission.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 27 July 2022 and ended on 19 August 2022. We visited the location’s office/service on 27 July 2022, 2 and 19 August 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with one person who used the service and two family members on the telephone. We visited six people who used the service and spoke with seven staff, the manager and the area manager for the provider. We reviewed records including rotas; care plans and other documents relating the delivery of the service to people.

Updated 23 November 2022

About the service

Human Support Group Limited – Foundry Wharf provides personal care and support for up to 130 people living in one or two bedroom flats located close to St Helen’s town centre. The service provides support to people over the age of 55. At the time of our inspection there were 48 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvements were needed by the provider to monitor the quality and performance of the service and ensure best practice in relation rota management and staff deployment were followed.

People received their medicines when needed. Risk to people were identified and where possible minimised. Safe recruitment procedures were in place. Systems were in place for infection prevention and control.

People had access to health care professionals and were supported by staff to make appointments. Where required, people were supported and encouraged with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the support they received from the majority of the staff team. Staff received training for their role and were aware of people’s lifestyle choices.

People’s needs and wishes were recorded in their own individual care plans. People had access to the services complaints procedures.

People had the opportunity to give feedback to the provider about the service they received. The service worked with other agencies to identify and address areas of improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 April 2021 and this is the first inspection.

The last rating for the service at the previous premises was good, published on 7 April 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made two recommendations about rota and monitoring quality performance. Please see the safe and well-led sections of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.