Springfield House

Updated 16 February 2024

Springfield House is a care home providing accommodation and personal care for up to 10 people with a learning disability and autistic people. There were 10 people living at the service at the time of our assessment. We completed this assessment between 29 February and 8 March 2024, we visited the service on 29 February and 7 March 2024 and spoke with relatives remotely about their experience of the service. We assessed 9 quality statements Safeguarding, Involving people to manage risk, Safe and effective staffing, Medicines optimisation, Assessment of need, Consent, Independence choice and control, Equity in experience and outcomes and Governance and assurance. We assessed these quality statements as good and the overall rating for the service has improved to good. Improvements had been made since the last inspection regarding risks and medicines management. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. During our assessment, we found that the service was meeting the RSRCRC principles.

Updated 16 February 2024

We are improving how we hear people’s experience and views on services, when they have limited verbal communication. We have trained some CQC team members to use a symbol-based communication tool. We checked that this was a suitable communication method, and that people were happy to use it with us. We did this by reading their care and communication plans and speaking to staff and the person themselves. In this report, we used this communication tool with 2 people to tell us their experience. People were happy and relaxed living at the service. Activities were arranged around people’s preferences. People led busy lives. People were encouraged to be independent. Staff encouraged people to do as much as possible, such as during personal care, food shopping, cooking and having their own bank card. People said they had no worries. Staff encouraged people to communicate their needs and responded positively to their wishes and needs and suggestions.