Background to this inspection
Updated
2 November 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team on site consisted of two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 16 September 2022 and ended on 06 October 2022 when feedback was provided. We visited the location’s office on 20 September 2022.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with seven people using the service about their experience of the care provided. We spoke with five care staff, the registered manager and deputy manager. We reviewed a range of records. These included four people's care records, three staff files in relation to recruitment and training and a variety of records relating to the management of the service, including the quality monitoring systems and audits.
Updated
2 November 2022
About the service
Faith Community Healthcare is a domiciliary care service that provides personal care to people living in their own homes. Not everyone supported by the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 15 people.
People’s experience of using this service and what we found
The service had risk assessments to keep people safe, however these did not cover all areas of risk affecting people’s daily lives.
People's care and support needs were assessed before they started using the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's privacy, dignity and independence was promoted. People and relatives told us staff were kind and caring.
People and relatives spoke positively about the service and said they felt safe. People received person centred care which met their needs and preferences. The service had a complaints procedure in place.
Staff were supported through induction, training, regular supervision and annual appraisals.
Staff were trained and skilled in end of life care. Where a person was approaching the end of their life the staff team worked flexibly to ensure the person had someone with them at all times.
There were systems in place to monitor the quality and safety of the service. The service worked in partnership with health and social care providers to plan and deliver an effective service. The service took the views of people and their relatives into account to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.