We carried out a review of the data available to us about Guy's Court Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Guy's Court Residential Care Home, you can give feedback on this service.
Guy's Court Residential Care Home provides residential care for up to 37 people. Situated in Fleetwood, the home has a car park and disabled access to the building. It is a three-storey purpose built home, with a passenger lift. At the time of the inspection visit there were 30 people who lived at the home.
People’s experience of using this service and what we found
The building was clean and hygienic, and staff were seen to wear appropriate personal protective equipment (PPE). Sufficient care and domestic staff were deployed to meet people’s needs. A relative said, “They are having a lot of refurbishment and the staff keep the home very clean despite work going on.” Safeguarding training was mandatory, and staff were aware of the processes to follow to enable people to keep safe. Risks were assessed and carefully monitored to ensure individuals safety. Staff were employed following a thorough recruitment process. Staff deployment was effective to ensure people's needs were met in a timely and consistent way. Systems were in place for people to receive their medicines in a safe way.
The aim of the registered manager and staff team was to provide an emphasis on promoting dignity, respect and independence for people supported by the service. People told us they were treated as individuals and received the attention they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered. Care plans were organised and had identified the care and support people required. Mealtimes were relaxed and organised around people's individual daily routines. One person said, “We have a very good cook who has won an award. The food is excellent and good choices.” There was a programme of staff training and regular updates were documented for staff to attend courses on site with the in-house training staff.
We observed staff spent time with people and comments found staff to be patient and caring. One person said, “Cannot fault the staff and manager for their caring and patient way they look after us.”
An activity coordinator produced monthly newsletters to promote everyone's involvement in the service and provided meaningful daily activities. There was a distinctive focus on creating a service that welcomed and embraced people's diversity and promoted equality. People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe. The services had a complaints procedure which was made available to people and their family when they came to Guys Court.
The management team had auditing systems to maintain ongoing oversight of Guys Court and make improvements where necessary. Surveys had been introduced for staff, people and their relatives. The provider was in the process of analysing the results of surveys returned for the registered manager to act upon any issues that may arise.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 20 July 2020 and this is the first comprehensive inspection.
Why we inspected
This was a planned first inspection based on their registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Guy's Court Residential Care Home provides residential care for up to 37 people. Situated in Fleetwood, the home has a car park and disabled access to the building. It is a three-storey purpose built home, with a passenger lift. At the time of the inspection visit there were 25 people who lived at the home.
People’s experience of using this service and what we found
The building was clean and hygienic and staff were seen to wear appropriate personal protective equipment (PPE). They had an infection prevention and control policy in place with regular audits undertaken. There were sufficient staff to meet people’s care and support needs. One staff member said, “We are encouraged to spend time with residents, I do feel we have enough staff to do that.” Staff were employed following a thorough recruitment process. People’s safety was at the centre of care delivery. One person said, “They are all very good and you don’t feel rushed when they are here to help you.” Risks were assessed and carefully monitored to ensure individuals safety. People received their medicines safely.
The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Regular surveys were sent to people and the latest results analysed, highlighted people were happy at Guy’s Court Residential Care Home. Quality assurance systems ensured people were able to give their views of the service. We found the management team acted upon suggestions or ideas that were made by people, to ensure the service continued to evolve and improve the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 20/09/2020).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Guy’s Court Residential and Nursing Home provides residential care for up to 37 people. Situated in Fleetwood, the home has a car park and disabled access to the building. It is a three-storey purpose built home, with a passenger lift to all floors. At the time of the inspection visit there were 12 people who lived at the home.
People’s experience of using this service and what we found
Staff managed people’s medicines well. The provider had introduced enhanced control measures in response to the covid-19 pandemic. Staff managed risks well and had plans to follow in case of emergencies. The service had systems to protect people from the risk of abuse and improper treatment.
The service was led by a registered manager was described as approachable, well-organised and caring. The culture at the service was open and inclusive. Staff understood their roles and responsibilities. The provider monitored the quality of the service using a range of systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 16 January 2020).
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.