We carried out a review of the data available to us about Five Lamps Home Care (Eldon Street) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Five Lamps Home Care (Eldon Street), you can give feedback on this service.
Five Lamps Home Care (Eldon Street) is a domiciliary care agency. It is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 63 people were receiving personal care.
People’s experience of using this service and what we found
People told us they felt safe and were happy with the care they received. One person told us, “It’s very good care, I feel safe and all the carers are very nice.”
Medicines were well managed, and people were happy with the way staff gave them their medicines. Staff were aware of how to identify and report safeguarding concerns. Safe recruitment practices were followed. Staff followed infection control procedures, had access to PPE and had been trained in how to use it safely.
Staff training was up to date. The staff we spoke with were happy with the training they had received. People were supported by a range of healthcare professionals and staff would seek medical assistance when people were unwell. Where people required support with eating and drinking, staff had the skills to support them safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff promoted people's independence and respected their rights, privacy and dignity. Where possible, care was delivered by a small group of staff to provide consistency. Late and missed calls were kept to a minimum by using an electronic monitoring system which alerted office to any delays so action could be taken.
Care records were on an electronic system and staff told us they were happy and confident using this. Most records were comprehensive and up to date. However, some of the care plans we looked at required further information and this was addressed immediately. People were involved in decisions about their care. Staff were aware of people's communication needs and how best to support them. Complaints were handled in line with the provider’s policy.
The registered manager had systems in place to monitor and improve the quality and safety of the service provided. People's views about the service were sought individually and through surveys and the introduction of feedback cards. Staff wellbeing was very important to the provider. Staff felt well supported and able to approach the management team with any issues or concerns.
We found the management team receptive to feedback and keen to improve the service. Any changes required were actioned immediately. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 July 2020 and this is the first inspection.
The last rating for the service at the previous premises was good, published on 9 May 2018.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.