Attention 2 Care

Updated 30 December 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak and to identify good practice we can share with other services.

Inspection team

Our inspection was conducted by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Attention 2 Care is a domiciliary care service, registered to provide personal care to people living in their own homes in the community.

The service had a manager registered with the Care Quality Commission (CQC). This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service three working days' notice of the inspection visit. This was because we needed to be sure the registered manager would be available to support the inspection. Inspection activity started on 30 November 2021 and ended on 14 December 2021. We visited the office location on 30 November 2021 and 07 December 2021.

What we did before the inspection

In planning our inspection, we reviewed information we had received about the service. This included any notifications (events which happened in the service that the provider is required to tell us about).

During the inspection

As part of the inspection we spoke with the registered manager; two members of the care staff team; one member of the administration team and nine people who use the service or relatives.

We reviewed a range of written records including two people's care plans, staff recruitment and training records and information relating to the auditing and monitoring of service provision.

Updated 30 December 2021

About the service

Attention 2 Care is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community. The service operates in various locations in West Lincolnshire as well as Nottinghamshire and Leicestershire.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 14 people were receiving a personal care service.

People’s experience of using this service

Risks to people’s safety and welfare were well managed. The provider had measures in place to safeguard people from abuse. Staffing resources were managed effectively to meet people’s needs. People were supported to receive their medication safely and effectively. Infection prevention and control was effective.

People’s needs and preferences were reviewed regularly. Staff had completed a comprehensive induction training programme and had the knowledge to meet people’s needs. Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

Staff were caring and kind. The provider recruited staff they felt genuinely cared about people. The provider went above and beyond their contractual obligations to support people. Staff promoted people’s independence and involved them in decisions about their care.

The provider was responsive to people’s needs. The service ensured people’s care was personalised. Staff were responsive to people’s communication needs. The service provided high quality end of life care, ensuring people had comfort, dignity and respect.

The service was well managed and well-led. The registered manager was supportive and accessible to both staff and people using the service. Staff enjoyed working for the service. The registered manager was involved with all aspects of running the service and resolved any issues presented. The provider was committed to ongoing improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with CQC on 17 July 2020 and this is the first inspection.

Why we inspected:

This was a planned inspection following registration.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.