About the service Care Spectrum is a service offering personal care and support to adults with mental health needs living in supported living schemes. At the time of our inspection there were five supported living schemes providing support for up to 27 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One person was receiving support with personal care at the time of our inspection.
People’s experience of using this service and what we found
People using the service were happy with the care and support they received. They felt their needs were being met.
People were supported to receive personalised care, make choices about their care and support and to be independent where they were able.
The provider recruited suitable staff who were trained and supported so they could care for people safely and well.
The staff worked with other professionals to make sure people's needs were assessed, planned for and met.
The provider had systems for dealing with complaints, accidents, incidents and safeguarding alerts. There were effective systems for monitoring and improving the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 July 2020 and this is the first inspection.
Why we inspected
The inspection was planned based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.