Cintre

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe, personalised care that met their needs. People told us they felt well supported by the staff team who they said understood their needs well.

Systems were in place that supported people to stay safe. Staff understood how to protect people from harm and reduce the risk of accidents and serious incidents. People were supported by enough staff who had time to support people in a safe and effective way.

Staff were knowledgeable about how to support people and this was consistent with people's feedback. There was minimal reliance on agency staff. This helped ensure the staff team worked well together because they knew people and aimed to ensure they provided consistent care and support.

People were supported to take part in activities of their choice in the local community. People were supported with communication needs and there was guidance to help enable clear communication.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People received person-centred care in a setting that enabled them to have maximum choice, control and independence and promoted their dignity, privacy and human rights. The positive culture, ethos, values, attitudes and behaviours of leaders and care staff ensured people were able to live inclusive and positive lives.

We found that people's personal accommodation was respected by staff and this helped them have dignity and privacy. Staff supported people to make choices and to remain close if they wanted to with family, friends and the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it was registered with us on 6 August 2020.

Why we inspected

This was a planned inspection based on this being the first inspection of the service since it was registered with us.