We carried out a review of the data available to us about Silver Oak Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Silver Oak Care Ltd, you can give feedback on this service.
Silver Oak Care Ltd – HSCA is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of different abilities. At the time of inspection, the service provided care to five people who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
Feedback indicated that people were satisfied with the care and services provided. Care workers treated people with respect and dignity. People felt safe in the presence of care workers. They were complimentary about how the service was managed and told us that care workers were kind and caring. People’s privacy, dignity and independence was respected and promoted.
Appropriate medicines management and administration processes were in place.
People were protected from abuse. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.
People were supported by care workers that they knew, who arrived on time and stayed their full allocated time. Recruitment processes ensured that care staff assessed as safe to work with vulnerable people were employed.
Risks to people were assessed and managed, this helped the provider to deliver care in a safe way. Care plans provided staff with the information to manage the identified risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Measures to prevent and control the spread of COVID-19 and other infections were in place.
Staff were competent and trained to carry out their roles.
The service was caring. We received positive feedback about the caring attitude and empathy shown by care workers. People were involved in planning and directing their own care and they were supported to remain as independent as possible.
Care plans were up to date and reviewed on a regular basis. Care workers supported people in line with their wishes. People told us they had no complaints about the service and were satisfied with how it was managed. The provider had a complaints policy and procedure in place. Management were open and transparent throughout the inspection and responded to any requests positively.
Staff told us they were well supported by management. They were confident that management would listen and address any concerns if they raised them.
Management monitored aspects of the quality of the services through audits and checks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 22 July 2020 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.