Emmandjay Court

Updated 24 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspecton. The inspection took place on 6 June 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because the location provides a domiciliary care service so we needed to be sure that the office would be open.

The inspection was completed by one adult social care inspector.

Before the inspection we reviewed information available to us about this service. The registered provider had completed a Provider Information Return (PIR). The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed safeguarding alerts; share your experience forms and notifications that had been sent to us. A notification is information about important events which the provider is required to send us by law. We also spoke with the local authority commissioning and safeguarding teams to gain their feedback about the service.

During the inspection we spoke with four people who used the service and one relative. We also spoke with the registered manager, the area manager, a care worker, a wellbeing worker and a senior carer. We looked at two care plans, two staff recruitment files, medication records, audits, meeting notes and surveys. We also spoke with two health professionals about their experience of working with the service.

Updated 24 July 2018

Emmandjay Court provides a personal care service to people living in their own flats within the Emmandjay Court housing complex. The main office is situated on the ground floor of the housing complex which is situated in the village of Ben Rhydding, close to Ilkley town centre. On the day of our inspection 15 people received personal care from this service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff were kind, caring and had a good knowledge of people which they used to deliver personalised care. People told us they were treated with respect and staff had a high regard for protecting their privacy and dignity. Staff demonstrated they were dedicated to providing personalised care and support.

People received visits at consistent times and from staff who were familiar to them. A low turnover of staff meant people received consistent care and were able to develop positive relationships with the staff who cared for them.

Staff supported and encouraged people to prepare and consume foods and drinks which met peoples’ individual preferences.

Staff managed risk in a proactive and personalised way. Staff were skilled in identifying changes, risks and concerns with people’s health and worked in partnership with other professionals to ensure people maintained good health.

Overall medicines were managed safely, although some improvements were needed to the documentation of medicine support provided.

People were asked for their views about the care they received and how the service should be operated. Staff listened to and acted upon peoples’ views to ensure they provided a personalised and responsive service.

Staff were recruited safely to help ensure they were of suitable character to work with vulnerable people. There were enough staff to ensure a reliable and consistent service was provided. A new wellbeing worker role provided additional support if there was an incident. Staff received appropriate support and training to undertake their role.

The provider had effective systems in place to monitor the quality of care provided and where issues were identified they took action to make improvements.

People and staff provided very positive feedback about the new registered manager. We saw they had implemented some positive improvements to the service and were committed to ensuring the quality of care continuously improved.

The provider had clear values and staff were true to these values in their day to day work.

We found all fundamental standards were being met. Further information is in the detailed findings below.