We carried out a review of the data available to us about Supported Steps Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Supported Steps Head Office, you can give feedback on this service.
Supported Steps Head Office is a mental health and domiciliary care service which supports people in their own home to live as independently as possible. Alongside assistance with daily living skills, the service provides advice and support with people’s emotional needs, using therapeutic tools and resources centred around goal setting and self-care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported eight people with personal care.
People’s experience of using this service and what we found
The service provided safe care which met people’s needs. People and relatives told us they felt comfortable in the presence of staff, who were competent, caring and compassionate. Staff had received training in safeguarding and knew how to report any concerns. Care visits were completed timely, with staff remaining for the allocated length of time. The service was proactive in letting people know if staff were running late due to traffic congestion. People received their medicines safely from staff who had been trained and assessed as competent.
People were fully involved in the assessment process prior to their care package commencing. This enabled them to discuss what support they wanted and ensure the service could meet their needs. Staff received enough training and support to carry out their roles safely and effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives confirmed they received good care from staff who respected their privacy and dignity. Staff were mindful of the importance of offering choice and promoting independence. People’s views were sought through reviews and surveys, to ensure the service was meeting their needs.
Care files contained detailed information about each person and how they wished to be supported. People and relatives were actively involved in discussions around care planning and spoke positively about communication in general. The complaints process was provided to people at the commencement of their care package. Each person or relative we spoke with knew how to raise concerns but had not needed to.
People, relatives and staff spoke positively about the management of the service and support provided. Management were reported to be both accessible and approachable. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on the 24 July 2020 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to enable us to provide an overall rating for the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.