We carried out a review of the data available to us about Adelik Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Adelik Healthcare Ltd, you can give feedback on this service.
Adelik Healthcare Limited is a domiciliary care agency. It provides personal care to adults living in their own homes, some of whom were living with long term health conditions and general frailty. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, staff supported 16 people with personal care.
People’s experience of using this service and what we found
People told us they were safe and felt comfortable to approach staff members or the management team if they had concerns. A relative told us, “They were brilliant at keeping me informed if there were any concerns”. Staff received safeguarding training and demonstrated their knowledge on preventing and reporting of abuse. Where people were supported with medicines, they received their medicines safely by staff who were trained and competent to assist them. Staff followed good infection control practices to help protect people from the COVID-19 pandemic which included regular testing and the appropriate use of personal protective equipment. Risks to people and any associated health conditions were assessed and managed, care plans in general guided staff to support people in a safe way. The registered manager had recognised they need to improve the level of detail in some care plans.
People were supported by consistent staff who were trained to meet their needs. Staff completed an induction period which included working with experienced staff until they were assessed as competent to work alone. People were supported to access healthcare services and staff worked closely with professionals to provide good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were seen to be involved in the planning and reviews of their care.
People were supported by kind and compassionate staff who upheld their dignity and independence. Staff supported people to remain in control of their lives. One person told us, “They involve me with everything.” People and their relatives spoke highly of the care they received.
The registered manager sought feedback from people, their relatives and staff. The management team visited people and made calls on a regular basis to check people were happy with the service. People and their relatives spoke positively regarding the running of the service.
People’s experience of care was consistently monitored by staff to ensure they received a good service. The management team carried out audits to make sure they were working in accordance with legislation and used opportunities to learn and improve the service. The registered manager and their team were committed to providing a high quality service to the people they cared for.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 01 September 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.