Forevermore Care

Updated 30 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Forevermore Care is a supported living service. This service provides care and support to people living in the community in ‘supported living’ settings so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 30 August 2022 and ended on 09 September 2022. We visited the location’s office on 30 August 2022. We gathered the views of people’s relatives, staff and professionals from 01 to 09 September 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We sought feedback from the local authority and professionals who work with the service. Due to technical problems, the provider was not able to complete a Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the provider’s registered manager, the operations director who is also the nominated individual and the human resources manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included three people’s care records and medication records. We looked at staff recruitment records in relation to recruitment and training. We also reviewed records relating to the management of the service. We spoke to two relatives and emailed all staff to gather their views. Five staff shared their views. We received feedback from one professional. We reviewed further information the provider sent to us.

Updated 30 September 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Forevermore Care is a supported living service which provides support with personal care to people living in their own homes. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support to people who have a learning disability, autistic people, people who have mental health needs and people who have a physical or sensory impairment.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection five people received support with their personal care.

People’s experience of using this service and what we found

Right Support:

The service supported people to have the maximum possible choice, control and independence and they had control over their own lives. Staff had completed training to ensure they understood the ethos of the service and to give people choices about their lives and care. People were supported by staff to pursue their interests and to achieve their aspirations and goals.

People had fulfilling and meaningful lives because support focused on their strengths and promoted what they could do. Relatives and care staff told us people had gained skills and independence.

The registered manager supported people to access health and social care support in the community as they needed. People received the support they needed to take their medicines. Staff supported people with their medicines safely and in a way that promoted their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

People received kind and compassionate care from care staff. Staff protected and respected people’s privacy and dignity. They spoke about people with respect and were proud of the skills they had gained. The registered manager and their staff understood and responded to people’s individual needs.

The registered manager and their care staff understood how to protect people from poor care and abuse. They had training on how to recognise and report abuse and they knew how to apply it.

Staff were suitably trained to meet people’s needs and keep them safe. People’s individual communication needs were assessed, and staff knew how to meet them.

People’s care and support plans reflected their range of needs and promoted their wellbeing and enjoyment of life. Staff understood and responded to people’s individual needs.

Right Culture:

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the provider and their management and staff. One staff told us, “Forevermore Care helps you with both your personal and professional lives as they don’t just care about your professional life.”

People were supported by staff who followed best practice guidance and understood people’s human rights. Care provided was compassionate, empowering and tailored to people’s needs. The registered manager and their staff were responsive, supporting people’s aspirations to live a quality life of their choosing. They considered people’s wishes, needs and rights during care delivery.

The provider had measures to monitor the risks of a closed culture by ensuring people received support based on transparency, respect and inclusivity. They treated people and their families with respect. Relatives felt the care provided was of high quality. They told us they could raise any concerns and action would be taken.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 August 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.