About the service Aspire Care (SW) Bristol is a domiciliary care agency that provides personal and nursing care to people living in their own home. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of the inspection, there was 2 people receiving support with their personal care.
People’s experience of using this service and what we found
People received their medicines safely and when required. Care plans contained guidance and protocols for staff to follow relating to the management of their medicines. People were supported by enough staff and by staff who knew them well. Staff knew who to go to should they have concerns relating to people’s safety and staff were able to identify the different types of abuse.
Staff were part of regular Covid-19 testing. Staff wore personal protective equipment (PPE) as required and staff confirmed they had access to plenty of PPE.
The outcomes for people using the service were positive and health care professionals gave positive feedback about the service people experienced. Staff supported people to have choice and control and staff had a good understanding of how to treat people individually in line with the company’s aims and values.
People had reviews undertaken when required and care plans contained important information relating to people’s likes and dislikes and their individual complex health needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection, this service was registered with us on 29 July 2020 and this is the first inspection to rate the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.