CLARITY HOMECARE (BRISTOL)

Updated 1 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting legal

requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

This service is a home care agency. It provides personal care to people who are living in their own homes.

The service had a manager registered with the Care Quality Commission. They were also the registered provider and are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service short notice of the inspection visit because staff might be out of the office supporting staff or providing care. We needed to be sure there would be someone available to support the inspection.

What we did:

Before our inspection, we reviewed all the guidance we held about this service. This included notifications the provider is required by law to send us about events that happen within the service.

We used guidance the provider sent us in the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During our inspection

We spoke by telephone with four people receiving a service and four relatives. We met the registered manager who is also a co-owner and spoke by telephone interview with four care staff.

Records we looked at included two care plans, three staff files and a range of documents relating to medicines, accidents, incidents and complaints, satisfaction surveys completed by people and their relatives and quality assurance reports.

Updated 1 October 2021

Clarity Homecare is a home care service that provides personal care to adults in their own home. The service was supporting around 10 people, at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People said they were well cared for and safely supported with their needs. Examples of comments made by people and relatives included, “They are pleasant and caring,” “They help me walk and put me in the chair. They go one each side and I haven’t fallen yet” and “They know how I like things done because I tell them.”

Several people said some staff sometimes spoke to each other in their first language. People said they did not want to be rude to these staff but found this made them feel uncomfortable as they did not know what was being said. The registered manager was given this feedback and they said they had already been made aware of this matter and were addressing it.

People felt safe with the staff who supported them with their care needs. Staff were guided to keep people safe by current risk assessments showing how to reduce risks for each person they supported. The staff had an up to date understanding of safeguarding. This meant they were aware of what to do to keep people safe if they thought they were vulnerable to abuse.

There was a system to monitor and learn after accidents and incidents had taken place. People’s medicines were managed safely. Staff knew how to reduce the spread of infection.

People were protected from the risks from unsafe staff. This was because recruitment and selection processes were in place to employ suitable staff. There were enough staff deployed to provide care and support to people that was safe and met their needs.

Regular training for staff was in place. This meant staff were effectively trained to ensure they were fully competent in their work.

Quality monitoring systems and processes were in place and were effective. These were used to review feedback and to check care delivery, staff performance and training. For example, the time taken for each visit was monitored to ensure people’s needs were fully met.

People were assisted to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service assisted this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service.

Why we inspected

This service was registered with us on 3 August 2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Clarity Homecare on our website at www.cqc.org.uk.