We carried out a review of the data available to us about Bridges Healthcare & Nursing Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bridges Healthcare & Nursing Ltd, you can give feedback on this service.
Head Office (Bridges Healthcare and Nursing Ltd) is registered to provide personal care to people in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 31 people were receiving personal care from the service.
People’s experience of using this service:
Risks to people were managed appropriately to maintain their safety. There were enough staff available to deliver safe support to people. People received their medicines safely. Staff had received training in safeguarding adults and knew actions to take to protect people from abuse. Lessons were learned from incidents and accidents. Staff followed infection control procedures to reduce risks of infection and Covid-19.
People’s needs were assessed following best practice guidance. People were supported to meet their nutritional and hydration needs. Staff supported people to access health and social care services to maintain good health. Staff liaised with other services to ensure people’s care and support were effectively planned and delivered. Staff were supported through regular training and supervisions to be effective in their roles.
Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered.
People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People’s care plans were reviewed and updated regularly to reflect their current needs. Staff had received training in equality and diversity. Care plans indicated people’s religious, cultural beliefs and other protected characteristics.
There was a complaints procedure available. People and their relatives knew how to complain if they were unhappy with the service. The views of people were sought and used to improve the service. Quality checks and audits took place. Actions were taken to rectify areas of concerns identified. The provider worked in partnership with other organisations to develop the service. The registered manager met their statutory responsibilities to the CQC.
Rating at last inspection: The last rating for the service under the previous provider/location was good. [published on 18 October 2017].
Why we inspected: This service was registered with us under a new provider on 04/08/2020 and this is the first inspection since their new registration.
Follow up: We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk