Cross Lane House

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 12 April 2021 and was announced.

Updated 22 April 2021

About the service

Cross Lane House is a residential care home providing accommodation and personal care for up to 18 older people and those living with dementia. At the time of the inspection on 23 July 2019, there were 13 people living at the care home in one adapted building.

People’s experience of using this service and what we found

People were receiving safe care and treatment and were protected from abuse. Staff understood their responsibilities to keep people safe and risks were identified and managed. One person told us they felt safe because the staff knew them well and understood their needs. There were enough staff to care for people safely and the recruitment process was robust. People were receiving their medicines safely and effective infection prevention and control procedures were in place. Incidents and accidents were monitored to ensure lessons were learned when things went wrong.

People had confidence in the staff, one person said, “They all know what they are doing, they are helpful and knowledgeable.” Staff had received relevant training and were supported in their roles. People’s needs had been assessed and care plans guided staff in how to provide safe and personalised care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to have enough to eat and drink and staff were proactive in supporting them to access the health services they needed.

People told us staff were kind and caring. One person said, “ I am very happy here, all the staff are kind.” People were treated with respect and their dignity and privacy was protected. Staff supported people to express their views and involved them in making decisions about their care. People’s relatives described effective communication with staff and said they were always made welcome at the home.

Staff knew people well and understood their needs and preferences. People were receiving a personalised service and described feeling in control of their care. Staff supported people to remain connected with people who were important to them and to follow their interests. People were supported to plan for care at the end of life. The provider had a complaints system and people and their relatives knew how to raise concerns and were confident that they would be listened to.

Staff and managers had a clear understanding of their roles and responsibilities. A person-centred culture at the home was embedded within practice. Staff described a supportive atmosphere where they were able to reflect on practice and learn from mistakes. There were clear management systems to monitor quality and drive improvements. People and staff were involved with developments and described being able to influence changes. Staff had developed effective relationships with other agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 7 January 2017).

At this inspection we found that the service continued to be good.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cross Lane House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.