Medi Wav LTD

We have not rated this service before. We rated it as requires improvement because:

• The service did not meet Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014 as part of their recruitment processes.
• The service did not always follow their own policies in infection control and Control of Substances Hazardous to Health (COSHH) management.
• The service did not always implement their policies in risk management.
• The service did not conduct audit activity.
• The service did not complete formalised meetings with staff or have formalised processes to support staff feedback.

However:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills and understood how to protect patients from abuse. The service-controlled managed safety incidents while learning lessons from them.
• Staff gave good care to patients. Managers checked the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They gave emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services using information systems that were not always up to date. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Leaders focused on the needs of patients receiving care. The service engaged well with patients.