We carried out a review of the data available to us about Apical Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apical Care Agency Ltd, you can give feedback on this service.
Apical Care Agency Ltd is a domiciliary care agency providing personal care to adults in their own homes. At the time of this inspection, the service was providing personal care to one person.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care provided by Apical Care Agency. People were involved in making decisions about their care.
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service. Medicines were managed safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
There had been no incidents or accidents, but there were systems in place to ensure lessons were learned when things went wrong.
People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people. People were supported with their health care needs and staff communicated with each other to ensure people received effective care. People were supported to eat and drink adequate amount where this part of their care plans.
Care plans were person centred and staff knew what people liked. People's communication needs were met. People were supported with activities. There had been no complaints, but people were provided information on how to complain, if they wanted to.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.
People and staff were pleased with how the service was managed. The provider and service were new and still adapting how they worked. Management were open to change and improvement and wanted what was best for people. The registered manager knew about their duty of care and regulatory requirements. People were able to engage with the service and provide feedback about the care. Staff could provide input into the service through meetings and supervision. The provider hoped to expand their networks and work with others following the lifting of pandemic restrictions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 August 2020 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service using our monitoring system and will inspect when this is indicated.