We carried out a review of the data available to us about Stockport on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Stockport, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection the agency supported two people.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Processes for recruitment need to be more robust to ensure all checks were completed. We have made a recommendation about this. People felt their care was safe and the support was flexible and reliable from the agency. Staff demonstrated a good understanding about safeguarding people from the risk of abuse and training was provided. Staff managed medicines according to national guidelines. Staff followed infection prevention and control guidance and wore appropriate personal protective equipment (PPE) when providing personal care. Staff supported people using positive risk taking, supporting their independence.
The agency had a system and staff to ensure people received support and guidance with their healthcare and nutritional needs. they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive about access and training courses on offer. Staff we spoke with confirmed this.
People told us staff were kind and patient when in their homes. One person said, “Lovely people, we don’t know how I would manage without them.” One person told us the management team contacted them to be consulted about the service and make changes where necessary. One person said, “We have only had them for a short time however they have contacted us for our views, and I like that they make changes to suggestions we have.” Staff protected people’s privacy and dignity and promoted their independence.
No complaints had been received however there was a complaints procedure which was made available to people.
The service at present is small however the management team had recently developed an auditing system which was ongoing to maintain oversight of the service and make improvements where necessary. A senior staff member said, “As we grow our Quality assurance and auditing systems will develop with it.” Quality assurance processes ensured people were able to give their views of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 01/10/2020 and this is the first inspection.
Why we inspected
This was a planned first inspection based on their registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.