Updated 28 October 2024
Date of Assessment: 26 November to the 17 December 2024. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the assessment the service supported 17 people with personal care. We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. Known risks to people had not been assessed to reduce the potential for avoidable harm. The provider did not complete effective quality checks to drive good care. People did not have assessments of need based on recognised best practice tools. People did not have assessments of care which comprehensively accounted for all their needs. The provider did not have effective systems to assess individuals’ capacity to make decisions. People receive their medication as prescribed. People were supported by staff who arrived when expected and stayed for the agreed amount of time. The provider followed safe recruitment practices. People’s risks of ill treatment and abuse were minimised as staff had received training on safeguarding and knew what to do if they suspected abuse. People were supported by staff who followed safe infection prevention and control practices. The provider had systems in place to investigate any incidents or accidents reported to them. People were supported to eat and drink enough to remain healthy. People were supported to remain independent in their own homes by a kind, friendly and compassionate staff team. People received information in a way which met their individual communication needs. Staff received training appropriate to their role. Staff were supported by a management team who they found to be approachable. People and staff were asked for feedback on the service. All felt their contributions were valued by the provider.