We carried out a review of the data available to us about Affinia Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Affinia Healthcare Limited, you can give feedback on this service.
About the service
Affinia Healthcare is a domiciliary care agency that provides personal care to people living in a supported living setting in the London Borough of Havering. At the time of our inspection, there were two people living at the supported living site that received personal care. The supported living site was made up of 18 self-contained flats. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service and what we found
The supported living service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This enabled people who used the service to live as full a life as possible and achieve the best possible outcomes.
People received care from staff who were kind and compassionate. Staff treated people with dignity and respected their privacy. Staff had developed positive relationships with the people they supported. They understood people's needs, preferences, and what was important to them. People were encouraged to be independent and to carry out tasks without support.
Staff understood how to protect and safeguard people from the risk of abuse. Risk assessments were in place to ensure people received safe care. Relevant pre-employment checks were carried out to ensure staff were suitable to care for people safely.
Staff had completed essential training to perform their roles effectively and felt supported in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health services and were supported with meals when required.
Where people required support with their personal care, health, dietary needs and with their medicines, this was carried out safely. Staff were provided with personal protective equipment (PPE) to protect people from the risks of cross infection.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 21 August 2020 and this is the first inspection. The last rating for this service under the previous provider, Affinia Healthcare was requires improvement.
Why we inspected
This was a planned inspection because the service had not been previously rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.