Ouse View Care Home

Updated 4 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 4 March 2022

About the service

Ouse View Care Home is a residential care home providing personal care for up to 64 younger adults and older people who may be living with dementia. Accommodation is provided in one purpose-built building over three floors. Swale unit on the ground floor provides residential care, Aire unit on the first floor specialises in providing residential care for people who may be living with dementia. The third floor was not in use at the time of our inspection.

People’s experience of using this service and what we found

People received safe and effective care to meet their needs. Staff were kind and caring and provided support to help maintain people’s dignity and promote their independence.

People were protected from the risk of abuse and neglect. Staff understood how to identify and report any safeguarding concerns. Risks were assessed and plans put in place to guide staff on how to safely support people.

The environment was clean and safely maintained. Staff were safely recruited, and enough staff were on duty to meet people’s needs. We have made a recommendation about how the provider monitors and makes sure staffing levels are safe going forward.

Medicines were managed and administered when needed.

Staff were trained to provide effective care. Supervisions and appraisals were used to monitor staff performance and support their wellbeing. We have made a recommendation about the evidence the provider keeps regarding new staff’s induction and their probation period.

Staff supported people to seek timely medical attention when needed.

People could decide what to eat and drink and gave positive feedback about the quality and choices available. Staff monitored people where necessary to help make sure they ate and drank enough.

People benefitted from a purpose-built environment, designed to meet their needs. There was a relaxed and calm atmosphere throughout the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had the opportunity to take part in regular meaningful activities.

The service was well-led. The registered manager was approachable and staff felt supported. People told us they felt confident they could talk with staff or the registered manager if they needed to complain. Audits were used to continually monitor the quality and safety of the service and to help drive improvements.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 20 August 2020 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.