We carried out a review of the data available to us about Rose Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rose Care Services Limited, you can give feedback on this service.
Rose Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there was one person using the service.
People’s experience of using this service and what we found
The person had been receiving support since November 2020.
The person’s relative was happy with how the care and support was being delivered and felt the care worker had developed a positive working relationship and understood their family member’s needs.
The provider always tried to be as flexible as possible when arranging support to meet the person’s needs. The relative said, “They offer beyond what we need. They always listen and are willing to help out.”
The person’s care needs were assessed and their care worker had a good understanding of how they liked to be supported. Samples of daily records showed their needs were being met.
The person was supported in the community and the care worker played an active role in supporting them with their religious needs. The relative told us this was important and spoke of the positive impact this support had on their family member.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The care worker felt supported in their role and spoke highly about the management team and how they were treated as part of the organisation.
The provider had systems in place to monitor the quality of the service and due to the size of the service, had regular correspondence with the relative and the care worker. The relative was positive about the management of the service and felt confident they would deal with any issues immediately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 24 August 2020 and this is the first inspection.
Why we inspected
We carried out this inspection following a routine review of information we held about this service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.