We carried out a review of the data available to us about Kathleen Chambers House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kathleen Chambers House, you can give feedback on this service.
Kathleen Chambers House is a residential care home providing accommodation and personal care to up to 40 people. The service provided support to older people, people living with dementia and people with a sensory impairment. At the time of our inspection there were 26 people using the service.
The service is purpose built with wide corridors and a level accessible garden. There is a large communal dining room, lounges, activity room and a conservatory. People’s rooms are located over two floors. These have ensuite facilities and kitchenettes.
People’s experience of using this service and what we found
People told us they enjoyed living at Kathleen Chambers House. The home was purpose built, which ensured it was accessible and had many communal areas. People were supported by a consistent staff team. Staff were kind, caring and respectful.
Risk assessments were completed to manage risk whilst promoting people’s independence. However, some protocols were not in place for known health conditions.
The home was well-led and managed. Governance systems were in place to monitor and assess the quality and safety of the service. Staff received regular training and supervision.
The home was clean, tidy and well-maintained. People enjoyed their individual rooms, which supported people’s independence. There was a large, well-kept garden which people were observed using regularly. There was a calm and relaxed atmosphere in the home. People’s visitors were welcomed.
People enjoyed the food provided and mealtimes were friendly and sociable. People were supported to maintain good health.
People’s feedback and opinions were sought through meetings. Information was regularly shared with people, so they were involved and up to date with decisions about the home. There were good systems of communications with staff members and relatives. Care plans explained how people preferred their care and support to be delivered.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 September 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 19 September 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.