Archived: Clarendon Care Home

Updated 27 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was undertaken by one inspector and an expert by experience in the care of older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Clarendon is a care home. People in care homes receive accommodation and nursing or personal care as single packages under one contractual arrangement. CQC regulates both the premises and the care provided, and both were looked at during the inspection. Clarendon Care Home accommodates up to 20 people who require support with personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We did not give notice of our inspection.

What we did:

Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection, we gathered information from:

• 10 people who used the service

• Four relatives or friends of people who used the service

• Two health or social care professionals who had regular contact with the service

• Five people’s care records

• Records of accidents, incidents and complaints

• Audits and quality assurance reports

• The registered manager

• Five members of care staff

• One housekeeper and a chef

Updated 27 February 2019

About the service: Clarendon Care Home is a residential care home that was providing personal care to 17 people aged 65 and over at the time of the inspection.

People’s experience of using this service: People were happy living at Clarendon Care Home. They told us their needs were met in a personalised way by staff who were competent, kind and caring.

Individual and environmental risks were managed appropriately, which meant people were kept safe from avoidable harm.

Medicines were managed safely and people received the personal care they required. They were involved in the development of their personalised care plans that were reviewed regularly. People's rights and freedoms were upheld. People were empowered to make all their own choices and decisions.

Staff were well trained, felt listened to and worked well together. A quality assurance system helped the management continually seek and implement improvements that would benefit people.

The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection: At the last inspection the service was rated Requires Improvement. (Report published 18 April 2018). The overall rating has improved.

Why we inspected: This was a scheduled/planned inspection based on the service’s previous rating.