We carried out a review of the data available to us about A & T Caring Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about A & T Caring Services, you can give feedback on this service.
A & T Caring Services is a domiciliary care agency providing personal care to people living in their own houses and flats. The agency supported one person with personal care at the time of the inspection. The agency supported older people with physical support needs since its registration.
People’s experience of using this service and what we found
People’s relatives felt staff supported people safely. Staff were trained to support people around their individual risks, with their medicines and when they needed help to contact other healthcare professionals, for example in emergencies.
Staff knew how to protect people from abuse or neglect. Staff were also trained in infection prevention and control.
There were enough staff employed to provide care to people and recruitment processes were safe. The management team had systems in place to closely monitor day to day care visits and took action to ensure people received the care they needed, even if they came across any unforeseen circumstances such as the national petrol shortage.
The registered manager ensured any learning from people’s feedback and any issues identified in the service were actioned and improvements were made. People were informed on how to make a complaint. The provider had a good system in place to make sure complaints were addressed and responded to and feedback from people was sought.
People’s care plans were person-centred. The management team ensured people’s needs and risks were discussed with them in detail so they could be supported in a way which brought the best possible outcomes and was in line with their preferences and individual situation.
Staff knew how to support people in a caring, kind and respectful way. People’s relatives told us staff were nice and kind to people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had access to relevant training and ongoing support from the managers who worked directly with the team. The registered manager regularly monitored the quality and safety of the service and had a clear vision of how they would develop the agency ensuring people received person-centred and safe care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 September 2020 and this is the first inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for A & T Caring Services on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.