We carried out a review of the data available to us about Comfcare Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfcare Main Office, you can give feedback on this service.
Comfcare Main Office is a domiciliary care agency providing personal care to two people aged 65 and over at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives gave us positive feedback about the service and the care provided. The registered manager mainly carried out the home visits to people. They had developed a positive caring relationship with people they supported. One relative told us, “The manager's priority always would be [person using the service].” People and relatives felt safe using the service and had no complaints.
People’s needs were assessed prior to receiving a service. Their needs were recorded in detail in order to support the person safely and effectively. Records noted the help people required and the risks they might face in everyday life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were safe medicines management practices and the registered manager was trained to administer medicines to people. People did not currently require the registered manager to work with other agencies. However, if people needed help to attend health care appointments, then the registered manager would accompany people to ensure their health needs were being met.
There were good infection control practices being followed. The registered manager confirmed they had plenty of personal protective equipment to protect themselves and others from infections.
The registered manager was keen to recruit staff, but at the time of the inspection there were no other care staff working in the service. There were systems in place to safely recruit, support staff and provide training as and when staff were recruited. We were satisfied that the registered manager was fully aware of their responsibilities in managing a staff team.
There were audits in place to help the registered manager monitor the quality of the service and to take action if improvements needed to be made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 September 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.