We carried out a review of the data available to us about Elmhurst on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elmhurst, you can give feedback on this service.
Elmhurst is a residential care home providing regulated activity (e.g. personal care) for up to 4 people. The service provides support to younger adults living with mental health needs. At the time of our inspection there were 3 people using the service.
People’s experience of using this service and what we found
People living at Elmhurst benefited from a service that was committed to empowering people by putting them at the heart of their own care and support.
Elmhurst was dedicated to providing both safe and high-quality care and support. Staff recruitment process ensured staff were safe to work with people.
Risks to people were managed and mitigated to lessen the risk of harm to people. People had input in how their risks were managed. A positive mindset was taken to risk management. People were not told they couldn’t do something simply because it was too risky but were supported by staff to manage risks safely, and retain their independence as far as possible.
Staff demonstrated a strong commitment to driving the best possible outcomes for people, which were guided by people’s own goals and aspirations. Staff told us how they had developed positive team dynamics with fellow staff members and trusting relationships with the people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service adopted and practiced a therapeutic and compassionate culture which was committed to delivering safe and high-quality care, unique to the person receiving it. This was underpinned by effective proactive governance and collaborative working to achieve the best possible outcomes for people whilst empowering advocacy. People had a genuine say in how their care and support was delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 September 2020 and this is the first inspection.
Why we inspected
As the service has been registered with CQC for over one year, we carried out this comprehensive inspection to award a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.