We carried out a review of the data available to us about Direct Care Support Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Direct Care Support Head Office, you can give feedback on this service.
Direct Care Support Head Office provides personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting nine people and eight were receiving personal care.
People’s experience of using this service and what we found
We received positive feedback from people who told us they were happy with the support they received from Direct Care Support Head Office. People received person-centred care and staff knew people well.
People received person centred care and had care plans in place to reflect their preferences and needs. People told us staff were respectful and kind.
Peoples health and well-being needs were supported from the staff team who with the registered manager worked in partnership with other healthcare professionals. There were systems in place for communicating with people, their relatives and staff to ensure they were fully involved.
Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.
All essential visitors to the office had to wear appropriate personal protective equipment (PPE). In addition, complete NHS Track and Trace information, and provide evidence of a negative Covid-19 test. Staff completed online training which included putting on and taking off PPE, hand hygiene and other Covid-19 related training. Additional competency checks and spot checks were carried out by the registered manager with all staff regarding safe use of PPE.
People were supported in a personalised way by staff lead by a family friendly ethos from the registered managers approach.
Rating at last inspection
This service was registered with CQC on 7 September 2020 and this is the first inspection.
Why we inspected
This was a planned first rating inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.