We carried out a review of the data available to us about Comfort Call - St Andrews House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call - St Andrews House, you can give feedback on this service.
Comfort Call – St Andrews House provides personal care and support to people living in self-contained flats located in a single purpose built building. This is known as extra care housing and is operated and run by an independent organisation. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 13 people being provided with personal care and support by the service.
People’s experience of using this service and what we found
A new manager was in post and not all people we spoke knew who the manager was. However, all people at the service named a team leader who deputised for the manager as the person they would report any concerns to. Checks to monitor, review and improve the quality and safety of the service were in place and any issues found were promptly addressed. Staff told us they felt supported in their role. Staff worked in partnership with other health and social professionals to ensure people received the support they required.
Staff supported people to take their medicines safely. There were enough staff to support people safely. People were protected from the risk of abuse and neglect. Risks were managed and risk reduction measures in place. Staff ensured people were protected from the risk of infection by following and implementing infection control guidance.
Staff received training and an induction to ensure they could meet people’s needs safely. People were supported to maintain a balanced diet of their choosing. People were supported to visit health and social care professionals to ensure health conditions they lived with were managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us staff supported them kindly and with compassion. People were encouraged to share their views on the care provided. People told us staff respected their right to privacy and felt they were able to live independently due to the support staff provided. People received care and support at their preferred time.
People’s care plan’s and supporting documentation were person centred and reflected their individual needs well. Care plans reflected people had been involved in all aspects of their care. People were supported to maintain and develop relationships with relatives, friends and other people living at the service. Activities were developed with people to ensure they spent their time doing things they enjoyed. People and their relatives knew how to raise a complaint, complaints were responded to in a timely manner and in line with the providers policy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 21 February 2020. This provider was registered with us on 5 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.