We carried out a review of the data available to us about Northern Lifetime Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Northern Lifetime Limited, you can give feedback on this service.
Northern Lifetime Limited is a specialist agency which provides bespoke case management support to both adults and children with complex needs, often as a result of serious brain injury. Case managers work with people to set up and coordinate their rehabilitation, care and support needs. This is mainly funded by legal compensation claims. Northern Lifetime Limited oversee the recruitment process, training and performance management of support workers employed directly by the people using the service. The service is registered to provide personal care. At the time of our inspection there were 11 people receiving the regulated activities provided by the service.
People’s experience of using this service and what we found
The service was well run, and people who used the service were very happy with the care and support they received. The provider promoted a strong learning ethos within the organisation and staff demonstrated an enthusiasm for the people they supported and a willingness to continuously develop their knowledge and skills.
People were supported to achieve their goals and there was a strong focus on rehabilitation post injury. Comprehensive and detailed assessments were completed before people received care. Care plans were person focussed and gave a holistic view of how to the support the individual. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People consistently commented staff were caring and approachable. People were empowered to select their own care team and they had access to experienced case managers, who were qualified health and social care professionals. Diverse professional backgrounds meant the organisation was well-versed in navigating the various pathways of care to facilitate timely support from services available publicly or privately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 September 2020. This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.