We carried out a review of the data available to us about Courthall Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Courthall Care Ltd, you can give feedback on this service.
Courthall Care is a domiciliary care agency. It provides personal care and support to people living in their own homes within the Liverpool area. Courthall Care offers a variety of services, including assistance with personal care, meal preparation, companionship, medicines management and domestics tasks. At the time of our inspection there were 21 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff were safely recruited, and staffing levels were sufficient to meet the needs of the people using the service. There was an induction programme and staff completed shadow shifts prior to lone working. Staff received training that included e-learning and classroom sessions. People told us staff were confident in their roles.
People were protected from the risk of abuse. Safeguarding policies and procedures were in place. Staff had received training and understood how to keep people safe and who to report to if they had any concerns.
Staff supported people to take their medicines safely. Staff were trained and had their competency assessed in medicines management and knew how to ensure people received their prescribed medicines on time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated well and told us their privacy and dignity was consistently respected.
People’s care plans and risk assessments held sufficient detail to ensure people’s needs and preferences were met. These were reviewed regularly and when any needs changed. People supported told us they felt well cared for by kind and considerate staff.
The provider had quality assurance systems in place that included audits, analysis and spot checks that were used to drive improvements. There was a complaints procedure in place that people and their relatives were aware of. People told us they felt confident to raise any concerns and complaints they had.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.