More-Energy Care Services Ltd

More-Energy Care Services Ltd is a domiciliary care service. It provides care for people living in their own houses and flats to enable them to live as independently as possible. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, one person had been receiving personal care support from the service since September 2021.

People’s experience of using this service and what we found

People were supported by regular care staff that had built trusting and supportive relationships with people using the service. We received positive comments such as, “The rapport [Family member] has with the staff is great. [Family member] feels comfortable with the staff, we are the lucky ones, the staff’s whole approach to providing care and support for [Family member] is very comforting.”

Risks to people’s health and wellbeing were assessed. Care plans and risk assessments provided staff with information and guidance on how to safely manage the risks. Where the provider took on the responsibility people’s medicines were safely managed. Infection control practice was embedded into the service.

Staff received safeguarding training and understood their roles and responsibilities in protecting people from all forms of abuse and avoidable harm. They were safely recruited, and effective training and support systems were in place to ensure they fulfilled their roles and responsibilities. The staffing arrangements ensured people received care and support according to their assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s independence was promoted, and their privacy and dignity were respected by staff.

People and their relatives were involved in the planning and reviews of their care. Staff worked with other healthcare professionals to ensure people were supported to live healthier and independent lives and to achieve positive outcomes.

People's individual communication needs had been assessed and planned for. Staff had received end of life training, although at the time of our inspection, no people required end of life care.

The provider had a complaint policy and relatives told us they felt confident to raise any issues, concerns or complaints. People’s views were sought to help drive improvement. The staff worked in partnership with health and social care professionals to ensure people received care following a consistent approach.

The registered manager was committed to providing a service that promoted person centred care. Systems and processes were in place to continually monitor quality and safety and oversight of the service. The registered manager understood their legal responsibilities and continually worked towards driving improvement at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 September 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the provider’s registration date.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.