We carried out a review of the data available to us about Meridian Health and Social Care - Manchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Meridian Health and Social Care - Manchester, you can give feedback on this service.
Meridian Health and Social Care - Manchester is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 220 people using the service of whom 190 were receiving the regulated service of personal care.
People’s experience of using this service and what we found
Although engagement was generally good, some people said the on-call (out of hours) service, was not always accessible when they required it. This was addressed immediately.
People’s care and support needs were thoroughly assessed. Care files included relevant health and personal information to help ensure appropriate care. The service worked with other health and social care agencies and professionals to help ensure all care needs were met.
People told us staff were kind and respectful. Care was person-centred and people’s wishes, for example, how they liked to be addressed and how they wanted their support to be provided, were respected. People’s individual methods of communication were documented and used by staff. People were supported to express their views and their independence was encouraged and promoted as far as possible.
There were systems in place to help safeguard people from the risk of abuse. Risks were assessed, managed, reviewed and updated as required. Medicines were managed safely by the service. The service had appropriate measures in place to help prevent and control the spread of infection.
Staff were recruited safely and there were sufficient staff to meet the needs of the people being supported. Staff received a thorough induction and comprehensive on-going training programme.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service gave open and honest responses to complaints and concerns. Feedback was sought from people who used the service and their relatives. Audits and checks took place regularly. All these actions helped the service continually learn and improve service delivery.
The service worked in partnership with other agencies and professionals to help ensure good, joined up care for people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 October 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 4 January 2019.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.