Background to this inspection
Updated
2 June 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 4 people using the service and 3 relatives about their experience of the care provided. We spoke with 5 staff members. This included 3 care staff, the scheme manager and the registered manager. We reviewed a range of records. This included 4 people’s care records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including staff training information, and policies and procedures were reviewed.
Updated
2 June 2023
About the service
Winwood Heights is a domiciliary care service. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the personal care and support. The service provides support to younger adults, people with a learning disability, autistic people, people with mental health support needs, people with a physical disability and people living with dementia. There were 18 people using the service at the time of the inspection and 12 were receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
Staff provided support to people which ensured they maintained good health.
People were supported by staff who had been safely recruited and were trained to be able to effectively support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Care was person centred and this was reflected in person centred care plans and risk assessments.
People were supported by friendly and caring staff so people received compassionate care, staff respected their choices and treated them with dignity.
Staff were respectful and supported people in a way that demonstrated they valued people's differences and equality needs.
Right Culture:
People received empowering support that enabled them to be as independent as possible.
Staff received guidance and leadership from the management team so people received care from staff that understood how best to support them.
The provider was open, honest and responsive in relation to feedback during the inspection and committed to a culture of continuous improvement to improve people's quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 12 October 2020 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about delivery of care and support and the culture of the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.