We carried out a review of the data available to us about Meridian Health and Social Care - Coventry on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Meridian Health and Social Care - Coventry, you can give feedback on this service.
Meridian Health and Social Care is a domiciliary care service, providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were enough staff available to meet people's needs. People told us staff arrived at the scheduled time and always stayed for the specified period. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Staff supported people to be as independent as they wanted to be.
Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. Staff understood how to communicate with people in a way they understood, and information was available to people in their chosen format. There was a complaints procedure in place and people knew how to complain if they needed to.
There were robust quality assurance processes in place. Regular audits of all aspects of the service were undertaken and the findings of these were used to drive improvement of the service. Staff spoke highly of the registered manager and the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.