We carried out a review of the data available to us about Ariya House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ariya House, you can give feedback on this service.
Ariya House is a residential care home providing personal care. The service provides support to people living with acquired brain injury (ABI) and can support up to 13 people. At the time of our inspection there were 13 people using the service.
People’s experience of using this service and what we found
Service design was focused on people who used the service and their comfort and safety was of paramount importance. The atmosphere throughout the service was vibrant and inclusive and people were at the centre of their support.
The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people in order for them to achieve their goals.
The atmosphere throughout Ariya House was exceptionally positive, welcoming and homely. Feedback from people who used the service, their relatives, staff and professionals was consistently extremely positive and that the management at the home exceeded people's expectations. People, relatives and professionals were also full of praise for the entire staff team.
Risks associated with people’s care and support had been identified and were carefully managed in a way which actively promoted people’s independence, enhanced daily living skills and maximised people’s choice and freedom. Systems in place to manage medicines were designed in a way that focused on promoting independence to support people to self-medicate when this was safe to do so. The service was extremely clean, well-presented and maintained and had excellent infection prevention and control procedures which everyone adhered to.
People had support from highly skilled and trained staff that were safely recruited. Staff fully understood their role and responsibilities to protect people from abuse. Staff and the senior management team advocated for people to promote their safety and human rights.
The provider and registered manager were extremely proactive in improving people’s health and wellbeing, exploring innovative ways and were constantly considering new and improved initiatives to support people. People were supported to maintain good health and told us they had access to healthcare any time they wished. People's nutritional and hydration needs were being individually met with bespoke menus for people.
Staff spoke highly of the training opportunities they were given and were motivated and supported to progress within the company. There was an ‘aspiring senior’ course to skill people up to become effective leaders. The provider was dedicated in nurturing and mentoring staff and recognised staff as potential future senior managers in the sector.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a very strong emphasis on the provision of activities and social stimulation which were meaningful and therapeutic to the people living in the home. People told us they were happy with how they spent their time. Staff were keen to ensure people’s outcomes were met and were focused on promoting people’s wellbeing.
The management team and staff were very committed to providing person centred care which ensured people received the best possible outcomes they could achieve. Staff were proud of the ethos where everyone who walked through the door was valued from staff to people, visitors and professionals. They felt this is how the service succeeded. Managers were clear about their roles and were passionate about the support and leadership of the service which was centred around and involved people who used the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 September 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.