We carried out a review of the data available to us about Westminster Homecare Limited (Peel Road) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westminster Homecare Limited (Peel Road), you can give feedback on this service.
People’s experience of using this service and what we found:
People who received care from the service spoke positively about the service. They were complimentary about care workers and the service and raised no concerns. People said they were safe and treated with dignity and respect when being supported by care workers in their flat. They also spoke positively about management and said they felt able to speak to them without hesitation.
Systems were in place to help ensure people were protected from the risk of abuse. There were appropriate policies in place. People were protected from abuse by staff who understood how to identify and report any abuse concerns.
Risk assessments for people covered areas such as the environment, physical health and personal care.
We checked the arrangements in place in respect of medicines. Care workers had received medicines management training and policies and procedures were in place.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care and setting maximises people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. Values, attitudes and behaviours of leaders and care staff ensured people lead confident, inclusive and empowered lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received appropriate training and they had the knowledge and skills to support people. All spoke positively about their experiences working for the service and said that they received support from management and morale amongst staff was positive.
People were treated with dignity and respect and staff promoted their independence. Staff adopted a friendly, caring and professional approach in their work and this gave people confidence to express their views about the care provided. Staff and management understood the need to promote equality and diversity and consider people's protected characteristics.
Management promoted a positive and inclusive culture within the service, based upon open communication with people, relatives, community professionals and staff.
Care workers told us the management team were approachable and helpful. There were quality assurance systems and processes in place to enable management to monitor and improve the quality of people's care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 1 October 2020 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.
Why we inspected
This was a planned inspection based on our timelines for inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service.