Your Life (Malvern)

Updated 25 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 August 2018 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was carried out by one inspector.

The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the home and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law. We also contacted the local authority and local Healthwatch for their views on the service.

We spoke with three people who used the service. We spoke with three care staff, the deputy manager and the registered manager.

We looked at three records about people's care, incident and accident forms, staff training records and quality audits that the registered manager and provider had competed.

Updated 25 September 2018

This inspection took place on 22 August 2018 and was announced.

Your Life (Malvern) provides personal care for people living in a purpose built complex where there are individual flats with shared facilities that included a dining and activity room. There were 13 people receiving personal care when we inspected and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Rating at last inspection

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

.

At this inspection we found the service remained Good

Why the service is rated Good.

A registered manager was in post at the time of our inspection and was present for the inspection. The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received the care and support they needed from staff to feel and be as safe as possible within their own homes. Staff understood how to report concerns about potential abuse, and knew what action to make sure people were protected from harm. People's needs were assessed and any potential risks to people and staff were identified, before any new care and support commenced. Risks were also assessed within people's homes to help avoid any potential accidents to people who used the service or staff. People who needed staff assistance to take their medicines were supported to do this so their health needs were safely met.

People had enough staff support to meet their needs which assisted them to live safely within their own homes.

Systems were in place to ensure the safe recruitment of staff. This ensured people were not put at risk from unsuitable care staff supporting them.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. This included involving people in decisions about their day to day care. People were consulted about the type and amount of care they received and their needs and wishes were understood and followed by care staff. Where people required support with their meals and drinks this was provided by care staff who followed people’s preferences. People were supported to access healthcare services when required and staff were aware of people's health needs

People were consulted about the contents of their care plans and risk assessments were updated as people's needs changed. Care staff treated people with dignity and respect when delivering care and support.

People were aware of how to make a complaint and the provider had arrangements in place to ensure these were listened and responded to.

There was a range of quality monitoring systems in place where management had completed various quality checks and reviews which were documented with improvement actions taken where required.